Privacy Policy (Connected Texting by Jen)

Effective Date: December 9, 2025
Last Updated: December 9, 2025

This Privacy Policy explains how Connected Texting by Jen (“Connected Texting by Jen,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information when you visit textcoachjen.com (the “Site”) or use our text-based support services (the “Service”).

By using the Site or Service, you agree to this Privacy Policy.

1) Who We Are / How to Contact Us

Brand/Service: Connected Texting by Jen
Website: textcoachjen.com
Email: info@textcoachjen.com
Phone: 920-858-6653

2) Information We Collect

A) Information you provide to us

We may collect information you choose to share, including:

• Contact details: name, email address, phone number

• Subscription/purchase details: plan selection, payment status, transaction history

• Messages and communications: the content of texts you send to our support number, plus messages you send through our website forms or email

• Other information you provide: anything you include in your communications with us

B) Information collected automatically (Site data)

When you visit the Site, we may collect:

• Device and browser data (e.g., IP address, browser type, operating system)

• Usage data (e.g., pages visited, time spent, referring URLs)

• Cookies and similar technologies (see Section 6)

C) Information from third parties

We may receive limited information from vendors that help us operate the Site and Service, including:

• PayPal and Square (payment processing and transaction confirmation)

• EZ Texting (text/SMS message delivery and related metadata such as timestamps and delivery status)

• Google Analytics

3) How We Use Your Information

We use personal information to:

• Provide, operate, and improve the Site and Service

• Respond to questions and support requests

• Deliver text-based support and service-related communications

• Process payments and manage subscriptions

• Send service updates and administrative notices (e.g., policy updates, service changes)

• Maintain security, prevent fraud, and enforce our Terms

• Comply with legal obligations

4) Text Messaging (SMS) Privacy Notes

If you choose to text with us:

• Your messages may be processed through EZ Texting to deliver and manage the Service.

• Standard SMS is not guaranteed to be encrypted end-to-end.

• Please use discretion when sharing highly sensitive personal information via text.

Crisis/Emergency: This Service is not crisis support. If you are in crisis or experiencing an emergency, call or text 988 (U.S.) or contact local emergency services.

5) Marketing Emails & Service Emails

If you opt in to receive emails from us, we may send:

• Marketing emails (announcements, updates, offers, and promotions). You can unsubscribe anytime using the link in the email.

• Service/transactional emails that are necessary to provide the Service (purchase confirmations, account notices, policy updates). Unsubscribing from marketing emails does not stop service-related emails.

6) Cookies and Analytics (Including Google Analytics)

We may use cookies and similar technologies to:

• Help the Site function properly

• Remember preferences

• Measure traffic and usage patterns

• Improve Site performance and content

Google Analytics: We plan to use Google Analytics to understand how visitors interact with the Site (such as pages visited and time spent). Google may use cookies or similar technologies to collect this information. You can control cookies through your browser settings. Disabling cookies may affect Site functionality.

7) How We Share Information

We do not sell your personal information.

We may share information in limited circumstances, including:

A) Service providers

We share information with vendors who help us provide the Service and operate the Site (for example PayPal, Square, EZ Texting, hosting providers, email platforms, and Google Analytics once enabled). These providers may access information only as needed to perform services for us.

B) Legal and safety reasons

We may disclose information if we believe in good faith it is necessary to:

• Comply with applicable laws, regulations, subpoenas, or court orders

• Protect the rights, safety, and security of you, our users, our team, or the public

• Prevent fraud, abuse, or other harmful activity

C) Business transfers

If Connected Texting by Jen is involved in a merger, acquisition, reorganization, or sale of assets, information may be transferred as part of that transaction.

8) Privacy & Confidentiality (and Limits)

We aim to treat your communications with care and respect your privacy. However:

• No system is guaranteed to be completely secure.

• We may share information as described in this Policy (for example, with service providers, for legal compliance, or for safety/security reasons).

• If we believe you may be at risk of harm or an emergency situation exists, we may encourage you to contact emergency or professional support resources.

9) Data Retention

We retain personal information only as long as necessary for:

Providing the Service

• Maintaining business and transaction records

• Resolving disputes and enforcing agreements

• Complying with legal, tax, and accounting obligations

Retention timeframes vary depending on the type of information and how it is used.

10) Security

We use reasonable safeguards designed to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

11) Your Choices and Rights

Depending on your location and applicable law, you may have the right to:

• Request access to the personal information we hold about you

• Request correction of inaccurate information

• Request deletion of certain information (subject to legal/operational requirements)

• Opt out of marketing communications

Email opt-out

You can unsubscribe from marketing emails using the link in the email.

Cookies

You can manage cookies through your browser settings.

Text messages

If we send non-essential text messages (for example, announcements), you may opt out by following the instructions provided in those messages (if enabled) or by contacting us at info@textcoachjen.com


12) Children’s Privacy

The Site and Service are intended for adults 18 and older. We do not knowingly collect personal information from children. If you believe a minor has provided us information, contact us and we will take appropriate steps to delete it.

13) Third-Party Links

The Site may contain links to third-party websites. We are not responsible for their privacy practices. Please review their policies separately.

14) HIPAA / Medical Disclaimer

Connected Texting by Jen is not a medical provider, and the Service does not provide medical care or therapy. Information shared with us is not treated as protected health information under HIPAA unless we explicitly agree otherwise in writing.

15) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the “Last Updated” date. Your continued use of the Site or Service after changes means you accept the updated policy.

16) Contact Us

If you have questions about this Privacy Policy or want to make a privacy-related request, contact:

Connected Texting by Jen
Email: info@textcoachjen.com


Phone: 920-858-6653