TERMS & CONDITIONS

Effective Date: December 9, 2025

Website: textcoachjen.com (the “Site”)

Service Name: Connected Texting by Jen (the “Service”)

Operator: Strong Foundations Coaching & Consulting, LLC (the “Company,” “we,” “us,” or “our”)

Contact: info@textcoachjen.com | 920-858-6653 | 902 Western Ave, Columbus, WI 53925

 

By accessing or using the Site and/or enrolling in or using the Service, you agree to these Terms & Conditions (“Terms”). If you do not agree, do not use the Site or Service.

 

1) Who We Are / Purpose of the Service

Connected Texting by Jen provides three levels of text-based support designed to help people feel connected and supported through various aspects of life. Depending on your plan, the Service may include inspirational texts and/or the ability to text with a member of our support team during scheduled support hours.

Important: The Service is non-clinical support and connection. It is not a substitute for in-person relationships or professional services.

 

2) Not Therapy / Not Medical Care / Not Crisis Support

The Service is not therapy, not medical care, and not a substitute for professional mental health treatment, diagnosis, or medical advice. The Service is not crisis support.

If you are in crisis, considering self-harm, or experiencing an emergency, call or text 988 (U.S.) or contact your local emergency services immediately.

 

3) Eligibility

You must be at least 18 years old to use the Service. By using the Service, you represent that you meet this requirement.

Future Eligibility Changes. The Service is currently intended for adults age 18 and older. If we decide to allow minors to use the Service in the future (for example, ages 16–17), we may require verified parental or legal guardian consent and may implement additional rules, disclosures, and safeguards. Any such changes will be posted in an updated version of these Terms and will apply only after the effective date of the updated Terms.

4) Support Hours, Response Times, and Availability

Text communications are delivered during scheduled support hours, which may change from time to time. You may message at any time, but responses are provided during support hours.

Any response times described on the Site are estimates only and not guaranteed, and may vary due to staffing, volume, and other operational factors.

We’re not responsible for carrier delays, service interruptions, or technical issues beyond our control.

We may pause, modify, or discontinue parts of the Service (including tiers, features, pricing, and availability) to improve quality and maintain safe operations.

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5) Text Messaging (SMS) Consent

By enrolling in or using the Service, you consent to receive text messages from us and/or our service providers at the phone number you provide, for purposes of delivering the Service and account-related communications.

• Message frequency varies.

• Message and data rates may apply.

• You are responsible for maintaining an accurate phone number.

• If we provide an opt-out method for non-essential messages, you may opt out by following the instructions provided (e.g., replying STOP, if applicable).

 

You understand that standard SMS is not guaranteed to be encrypted end-to-end. Please use discretion when sharing highly sensitive information via text.

 

6) Accounts, Accuracy, and Your Responsibilities

You agree to provide accurate information (including email and phone number), keep it up to date, and use the Service responsibly.

You agree not to use the Site or Service in a way that is abusive, harassing, threatening, unlawful, or that interferes with our ability to support others.

 

7) Acceptable Use / Prohibited Conduct

You agree you will not:

• Harass, threaten, stalk, abuse, or harm any person

• Send unlawful content or content that violates others’ rights

• Submit spam, malware, or attempts to disrupt the Site/Service

• Impersonate another person or misrepresent your identity

• Use the Service for emergency/crisis intervention

We may suspend or terminate access if you violate these Terms or if necessary to protect the safety of users or our team.

 

8) Payments, Subscriptions, and Auto-Renewal

The Service is offered as a subscription. When you enroll, you authorize recurring charges to your chosen payment method according to the plan you select (e.g., monthly) until you cancel.

Pricing and plan details are shown at checkout and may be updated in the future as described below.

 

9) Cancellation Policy (Subscriptions)

Billing & Renewal

Subscriptions renew automatically unless canceled before the next renewal date.

How to Cancel

You may cancel at any time through your account/checkout portal (if available) or by emailing info@textcoachjen.com with the subject line “Cancellation Request.” We may ask you to verify account details before processing cancellation.

When Cancellation Takes Effect

If you cancel, your subscription remains active through the end of your current billing period. You will not be charged for the next billing cycle once cancellation is processed.

Refund Policy

Unless otherwise stated in writing, subscription fees are non-refundable, and we do not provide prorated refunds or credits for partial billing periods, unused time, or unused messages.

Plan Changes (Upgrades/Downgrades)

You may request a tier change at any time. Tier changes typically take effect at the start of the next billing cycle unless we state otherwise at the time of the change. If an immediate upgrade option is available, you will be notified of any additional charges before the change is applied.

Failed Payments

If a payment fails or is reversed, we may suspend or limit access until payment is successfully processed. You are responsible for keeping billing information current.

Chargebacks

If you have a billing question, please contact us first at info@textcoachjen.com so we can help. Unresolved chargebacks may result in suspension or termination of access.

 

10) Privacy & Confidentiality

Your use of the Site and Service is also governed by our Privacy Policy, which explains how we collect, use, and share information. By using the Site/Service, you consent to our privacy practices.

We respect your privacy and treat your messages with care. We do not sell your personal information. We maintain reasonable safeguards to protect your information, but no system is guaranteed to be completely secure. We may disclose information if required by law, to protect someone’s safety, or to provide and operate the Service (for example, through service providers such as SMS and payment processors).

 

11) Intellectual Property

All content on the Site (including text, branding, graphics, logos, and materials) is owned by or licensed to the Company and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or create derivative works from our content without our prior written permission, except as allowed by law.

 

12) Third-Party Services and Links

We may use third-party providers (e.g., payment processors, SMS providers, analytics). We are not responsible for third-party services outside our control. Any third-party links are provided for convenience and do not imply endorsement.

 

13) Disclaimers

The site and service are provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not guarantee any particular outcome, result, or improvement from use of the service. We may offer general suggestions when requested.  You remain responsible for the decisions and outcome. 

 

14) Limitation of Liability

To the maximum extent permitted by law, in no event shall the company be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or related to your use of the site or service.

In any event, the company’s total liability for any claim arising out of or relating to the site or service shall not exceed the amount you paid to the company in the three (3) months prior to the event giving rise to the claim (or $100, whichever is greater), unless a different limit is required by law.

Some states do not allow certain limitations, so parts of this section may not apply to you.

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15) Indemnification

You agree to indemnify, defend, and hold harmless the Company and its owners, team members, contractors, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising from or related to: (a) your use of the Site/Service, (b) your violation of these Terms, or (c) your violation of any rights of another.

 

16) Termination

We may suspend or terminate your access to the Site or Service at any time if we believe you have violated these Terms or if necessary to protect users, our team, or the integrity of the Service.

If access is terminated, any provisions that by their nature should survive will survive (including disclaimers, limitation of liability, indemnification, dispute resolution, and arbitration).

 

17) Dispute Resolution (Informal First)

Before initiating arbitration or any legal proceeding, you agree to contact us at info@textcoachjen.com and provide a brief written description of the issue and your contact information. We will attempt to resolve the matter informally within 30 days.

 

18) Binding Arbitration

If we cannot resolve a dispute informally, any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or the Service shall be resolved by binding arbitration on an individual basis, except as stated in the carve-outs below.

Arbitration carve-outs: Either party may (a) bring an eligible claim in small claims court, or (b) seek injunctive or equitable relief in a court of competent jurisdiction to prevent actual or threatened misuse of intellectual property or unlawful conduct.

The arbitration shall be conducted under the rules of a recognized arbitration provider (such as AAA or similar) unless we mutually agree otherwise. Judgment on the arbitration award may be entered in any court having jurisdiction.

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19) Class Action Waiver

To the maximum extent permitted by law, you and the company agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding.

 

20) Governing Law; Venue for Court Actions

These Terms are governed by the laws of the State of Wisconsin, without regard to conflict-of-law principles.

For any court proceeding permitted under these Terms (including the carve-outs above, small claims, injunctive relief, or enforcing an arbitration award), you agree to submit to the personal jurisdiction of the state and federal courts located in Wisconsin, and venue shall be proper in those courts.

 

21) Changes to These Terms

We may update these Terms from time to time. The “Effective Date” above will reflect the latest version. Your continued use of the Site or Service after changes become effective means you accept the updated Terms.

 

22) Severability

If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.

 

23) Entire Agreement

These Terms (together with the Privacy Policy and any policies referenced at checkout) constitute the entire agreement between you and the Company regarding the Site and Service and supersede prior agreements or communications.

 

24) Contact Us

Questions about these Terms? Contact us:

info@textcoachjen.com | 920-858-6653