Refund Policy

Effective Date: December 9, 2025
Last Updated: December 9, 2025

Thank you for choosing Connected Texting by Jen. Because this is a subscription-based service that provides access to text-based support and/or scheduled messaging, we have the following refund policy:

1) Subscription Payments Are Non-Refundable

All subscription fees are non-refundable. We do not provide refunds or credits for:

• Partial billing periods

• Unused time

• Unused messages

• Missed usage

• Cancellations made mid-cycle

When you cancel, your subscription will remain active through the end of your current billing period, and you will not be billed again after cancellation is processed.

2) Plan Changes

If you upgrade or downgrade your plan, changes typically take effect at the start of the next billing cycle unless we state otherwise at the time of the change. Any plan-change rules shown at checkout or in your account will apply.

3) Billing Errors

If you believe you were charged in error (for example, duplicate charges), please contact us at info@textcoachjen.com within 7 days of the charge. We will review the issue and correct billing errors when verified.

4) Chargebacks and Disputes

If you have a billing question, please contact us before filing a chargeback so we can help resolve it quickly. Unresolved chargebacks may result in suspension or termination of access to the Service.

5) Contact Us

If you have questions about this Refund Policy, contact:
info@textcoachjen.com